Terms and Conditions

Effective Date: 29 March 2025 (Version 1)

By accessing and using the services provided by Thriving Habits [ABN: 58271589019] ("we," "us," or "our"), you agree to these Terms and Conditions. Failure to agree to these terms means that you will not be eligible for any services Thriving Habits provides.

Thriving Habits provides personalised nutrition, lifestyle, and behavioural guidance. We are not a medical service, nor do we diagnose, treat, or manage medical or nutritional conditions. Our recommendations focus on supporting general health and wellness, dietary improvements, and lifestyle modifications based on evidence-informed psychological and nutritional practices.

You are responsible for fully disclosing all relevant health and medical information, including ongoing health issues. Thriving Habits shall not be held responsible for any consequences arising from your failure to disclose accurate and complete health information. You must promptly inform us of any adverse medical outcomes arising during or after the implementation of any guidance provided.

Bookings must be made in advance.
Unless otherwise specified when making an appointment, you will be required to pay the specified consultation fee within 24 hours of your appointment.
Future appointments may be cancelled without notice if your account is outstanding.
Cancellations made less than 24 hours prior to the scheduled appointment may incur a cancellation fee equal to 50% of the consultation fee.
Our services are delivered with due care and skill and are fit for their intended purpose as defined by Australian Consumer Law. You are entitled to a refund only if our service fails to meet these consumer guarantees. Refund requests will be assessed on a case-by-case basis and are not guaranteed, in line with Australian Consumer Law.

We reserve the right to cancel and refund prepaid appointments for any reason, including concerns related to your current health status. In some cases, we may require a letter from your General Practitioner (GP) or other healthcare provider before commencing or continuing our services.

If we become concerned about your physical or mental health during the course of our work together, we will discuss these concerns with you and may recommend that you seek appropriate medical support. We may postpone or cancel further appointments until a medical review has been completed.

Where we believe a medical review is warranted, we may provide a letter to your GP outlining our observations and concerns relevant to our scope of practice, in the interest of supporting your wellbeing and continuity of care.

Thriving Habits provides guidance designed to support your health and wellness. However, we do not guarantee specific outcomes or results. You acknowledge that achieving health or wellness goals depends on your actions and adherence to recommendations. To the fullest extent permitted by law, Thriving Habits shall not be liable for any direct, indirect, incidental, consequential, or special damages or losses arising from your use or inability to use our services, including any nutritional or lifestyle recommendations.

You must ensure all personal information provided is accurate and up to date.
You must immediately notify us of changes in your health or medical condition.
You agree to act respectfully and reasonably during consultations and interactions.
You acknowledge your responsibility to seek professional medical advice and intervention as necessary.

Your use of our services is subject to our Privacy Policy, which details how we collect, store, and use your information, including sensitive personal information.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

These Terms and Conditions are governed by the laws of Australia.

For any queries or concerns regarding these Terms and Conditions, please contact us at:
Thriving Habits | Email: contact@thrivinghabits.com.au