Privacy Policy

Effective Date: 29 March 2025 (Version 1)

Thriving Habits [ABN: 58271589019] ("we," "our," or "us") is committed to providing safe and meaningful services that value and respect your privacy. To provide you with a best-in-class service and comply with legal requirements, we must collect and store personal information, including sensitive personal information. This Privacy Policy outlines how we collect, use, protect, and share your personal information, including sensitive health information, in accordance with the Australian Privacy Principles (APP).

Information We Collect (your information)

• Personal Information: Name, email address, phone number, payment details, and other information you voluntarily provide.
• Sensitive Personal Information: Dietary habits, health history, medical history, goals, and other relevant details necessary to provide safe and effective services for your needs. We collect sensitive personal information only with your explicit consent, which is necessary for us to provide our services.
• Usage Information: Website interactions, IP address, device details, browser type, and pages visited.

How We Use Your Information

We use your personal information to:

• Provide and personalise services
• Process transactions
• Respond to inquiries
• Send updates, newsletters, and promotional materials (where you explicitly consent)
• Improve our services and website

Security and Storage of Your Information

We store your personal information on Australian-based cloud servers, specifically using Microsoft 365 Business solutions, meeting best practice security protections. Access is strictly limited to authorised personnel and is protected by multi-factor authentication (MFA).

Sharing Your Information

We never share your sensitive personal information without your explicit consent, except as required by law.

We never sell your personal information.

In order to provide an efficient digital platform and payment system, your information may be shared with or collected by:

• Third-party service providers for transaction processing, email delivery, analytics, or other operational support.
• Regulatory or law enforcement bodies if required by law.

Where your information is shared with a third-party service provider, it is limited to only what is necessary to engage that service. We conduct thorough due diligence when selecting third-party providers; however, there are limitations to our control over third-party practices, and we encourage you to review their privacy policies.

Our third-party services are:

• GoDaddy (website hosting)
• Microsoft (core business systems)
• Zanda (Appointment and practice management)
• Stripe (Payment management)
• Xero (finance & payment management)
• Zoom for Healthcare (online consulting)

Data Retention

We retain your information only for as long as necessary to provide our services or comply with legal obligations.

Your Rights

Under the Australian Privacy Principles, you may:

• Access your personal information
• Correct or update your information
• Request deletion of your data
• Opt-out of marketing communications

To exercise these rights, contact us at contact@thrivinghabits.com.au.

Cookies and Tracking

We use cookies to enhance your website experience and analyse website traffic. You may control cookie settings through your browser.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions or concerns about this policy, please email contact@thrivinghabits.com.au.